Qualifications
•A minimum of five years’ experience in heavy-duty truck/engine repair and installation
•Five years’ experience in management is required
•Ability to troubleshoot and diagnose service issues and resolve complaints
•Skills in welding, electrical, and hydraulic systems
•Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers
•Experience in employee supervision and personnel administration preferably in a service technician environment
•Ability to develop written estimates and quote bids and schedule jobs
•Must have excellent verbal and written communication skills
•Ability to operate personal computer and 10 key
•Strong problem solving skills
•Goal oriented, results focused
•Valid Driver License required
Responsibilities
•To provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs
•Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues
•Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives
Benefits
•Employee Discounts
•Medical, Dental, and Vision Insurance
•Life Insurance
•401k Plan with Employer Match